1 Comment

  1. Mike Fahey

    You can also try this
    To fix this issue I open an office app and sign out from the top right profile / settings button.

    Then remove the identity under

    Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities\

    I usually logoff windows or xenapp and reopen the session. Then have them login again.

    Hope that helps. It rarely comes back after that.

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